Privacy policy

HushOra Privacy Policy

Last updated: August 9, 2026

HushOra operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). HushOra is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with HushOra.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you interact with HushOra, we may collect or process personal information that identifies you or can reasonably be linked to you.

Depending on how you use our Services and where you are located, this may include:

  • Contact information: name, email address, shipping address, billing address and phone number.
  • Order and transaction information: products purchased, order details, payment status, returns, refunds, cancellations and transaction history.
  • Payment information: payment method and transaction-related information. Payment card information may be processed directly by our payment providers and may not be stored by HushOra.
  • Account information: if you create an account, including login credentials, preferences and account settings.
  • Communications: information you provide when contacting customer support or otherwise communicating with us.
  • Device and technical information: IP address, browser type, device type, operating system, network information and other technical identifiers.
  • Usage information: information about how you interact with our website, including pages viewed, products viewed, carts and other interactions.
  • Marketing information: information relating to your marketing preferences and interactions with our promotional communications.

We aim to collect only information reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe to marketing communications, contact us or submit information through our website.
  • Automatically, when you browse or interact with our website through cookies, pixels and similar technologies.
  • From service providers, such as Shopify, payment processors, fulfillment providers, analytics providers and advertising providers.
  • From other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Process returns, refunds and other transactions;
  • Provide customer support;
  • Maintain accounts;
  • Remember preferences;
  • Improve our website, products and Services;
  • Personalize your shopping experience;
  • Recommend products that may be relevant to you; and
  • Maintain the security and functionality of our Services.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use personal information to:

  • Send promotional emails or other marketing communications;
  • Present advertisements for HushOra products;
  • Measure the effectiveness of advertising campaigns;
  • Understand interactions with our website and advertisements; and
  • Provide personalized or interest-based advertising.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in our communications.

Security and Fraud Prevention

We may process information to:

  • Detect and prevent fraud;
  • Protect our customers and business;
  • Detect unauthorized or malicious activity;
  • Maintain website and payment security;
  • Investigate suspected abuse; and
  • Enforce our policies.

Legal and Regulatory Purposes

We may process information where necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests from authorities;
  • Establish, exercise or defend legal claims;
  • Resolve disputes; or
  • Enforce our agreements and policies.

4. Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing, we may rely on the following:

Performance of a Contract

We process information when necessary to provide products and Services you have requested, including processing and fulfilling your orders.

Legal Obligations

We may process information where necessary to comply with tax, accounting, consumer protection, legal or other regulatory obligations.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests, including:

  • Fraud prevention;
  • Website and information security;
  • Improving our Services;
  • Customer support;
  • Business administration;
  • Understanding how customers use our Services; and
  • Certain marketing and advertising activities where permitted.

When relying on legitimate interests, we consider whether those interests are balanced against your rights and freedoms.

Consent

Where required by law, we rely on your consent for activities such as certain marketing communications, non-essential cookies or other processing requiring consent.

You may withdraw consent at any time where consent is the applicable legal basis.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate and improve our website.

These technologies may be used for purposes including:

  • Keeping the website functioning;
  • Remembering preferences;
  • Understanding website usage;
  • Measuring performance;
  • Improving the shopping experience;
  • Security and fraud prevention; and
  • Advertising and marketing.

Some cookies may be necessary for the operation of the Services, while others may be optional depending on your location and applicable law.

Where required, we will request consent before placing or using non-essential cookies.

You may be able to manage cookie preferences through your browser or available cookie-management tools.

6. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

These may include:

  • Shopify, which provides our ecommerce platform;
  • Payment processors, to process payments and transactions;
  • Shipping and fulfillment providers, to prepare and deliver orders;
  • Technology and IT providers, to operate and secure our Services;
  • Analytics providers, to understand website performance and usage;
  • Marketing and advertising providers, where permitted by applicable law;
  • Customer support providers, where applicable;
  • Professional advisors, such as legal, accounting or financial professionals; and
  • Government authorities or other parties, where required or permitted by law.

We do not disclose personal information to third parties for purposes unrelated to our Services unless permitted or required by applicable law.

7. Shopify

Our store is hosted and powered by Shopify.

Shopify may process personal information in connection with providing its ecommerce infrastructure, security, payment-related services, analytics, enhanced services and other functionality.

Information submitted through our Services may be transmitted to Shopify and other service providers located in countries other than your country of residence.

You can learn more about how Shopify processes personal information through its Consumer Privacy Policy and privacy tools.

Shopify Consumer Privacy Policy

8. International Data Transfers

Because HushOra serves customers internationally and uses global service providers, personal information may be processed or transferred outside the country where you live.

Where applicable data protection laws require safeguards for international transfers, we will rely on appropriate mechanisms recognized under those laws, such as adequacy decisions, contractual safeguards or other legally recognized transfer mechanisms.

Shopify also maintains frameworks and safeguards relating to international data transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;
  • Complete and document transactions;
  • Maintain business and financial records;
  • Comply with legal and tax obligations;
  • Resolve disputes;
  • Prevent fraud and abuse;
  • Enforce agreements; and
  • Protect our legitimate business interests.

The specific retention period depends on the type of information, the purpose for which it was collected and applicable legal requirements.

Where personal information is no longer reasonably necessary, we will delete it, anonymize it or otherwise dispose of it as permitted by applicable law.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You should also take reasonable precautions to protect your account credentials and personal information.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including:

  • The right to access personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion of personal information;
  • The right to request restriction of processing;
  • The right to object to certain processing;
  • The right to data portability in applicable circumstances;
  • The right to withdraw consent where processing is based on consent; and
  • The right to opt out of certain marketing or targeted advertising activities.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

You may receive promotional communications from us if permitted by applicable law and, where required, if you have provided consent.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications that are necessary for your orders or account, such as order confirmations, shipping information, security notices or customer service communications.

13. Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. Automated Decision-Making and Profiling

We may use automated technologies, cookies or similar tools to personalize content, measure advertising performance, detect fraud or improve the Services.

Where applicable law provides you with rights relating to automated decision-making or profiling, you may contact us to exercise those rights.

16. Privacy Rights in the European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws.

These may include rights to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Restrict processing;
  • Object to certain processing;
  • Request portability;
  • Withdraw consent where applicable; and
  • Lodge a complaint with your applicable data protection authority.

European data protection rules require businesses to provide clear information about the controller, purposes, legal bases, recipients, retention and applicable rights.

If you believe that your privacy rights have been violated, you may also contact the relevant data protection authority in your country.

17. Privacy Rights in the United States

Depending on your state of residence and applicable law, you may have additional privacy rights concerning the collection, use, disclosure or sale/share of personal information.

Where applicable, these rights may include rights to access, delete, correct, obtain a copy of personal information, opt out of certain targeted advertising or other data practices, and appeal certain privacy decisions.

The availability of these rights depends on applicable law and whether the relevant legal thresholds apply to HushOra.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices;
  • Our Services;
  • Technology;
  • Legal or regulatory requirements; or
  • The way we process personal information.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

HushOra
Vilafranca del Penedès, 08720
Spain
Email: infohushora@use.startmail.com