Refund policy
Return & Refund Policy
Last updated: August 2026
At HushOra, we want you to receive a product that works as intended. To help protect both our customers and our business, returns and refunds are handled according to the conditions below.
1. 90-Day Limited Product Guarantee
HushOra products are covered by a 90-Day Limited Product Guarantee against manufacturing defects.
If your product develops a genuine manufacturing defect within 90 days of delivery, please contact us at infohushora@use.startmail.com with your order number and a clear description of the issue.
We may request photos or video of the product and the issue so that we can properly evaluate the claim.
If the issue is determined to be a manufacturing defect, we may, depending on the circumstances and applicable law:
- Provide troubleshooting assistance;
- Repair the product;
- Send a replacement;
- Provide a partial refund; or
- Provide a full refund where appropriate.
We will determine the appropriate resolution based on the nature of the issue, availability of the product, and applicable consumer protection laws.
This limited guarantee does not affect or replace any mandatory consumer rights that apply to your purchase under the laws of your country.
2. What Is Not Covered
The 90-Day Limited Product Guarantee does not cover problems caused by circumstances other than a manufacturing defect, including:
- Accidental damage;
- Drops, impacts, or physical damage;
- Improper installation, assembly, or use;
- Misuse or use contrary to the product's intended purpose;
- Damage caused by excessive force or modification;
- Water or liquid damage where the product is not designed for such exposure;
- Electrical damage caused by an incompatible power source, voltage, adapter, or electrical supply;
- Normal cosmetic wear and tear that does not affect functionality;
- Damage caused during unauthorized repairs or modifications;
- Damage caused by failure to follow reasonable operating instructions;
- Lost or missing accessories;
- Damage occurring after delivery that is not attributable to a manufacturing defect.
A product that is functioning as intended is not considered defective simply because the customer no longer wants the product, changes their mind, does not like the product, or expected it to perform differently from its stated specifications.
3. Change of Mind & Voluntary Returns
Unless otherwise required by applicable law, HushOra does not offer voluntary returns solely because a customer has changed their mind, no longer wants the product, or has decided that the product is not suitable for them.
Any voluntary return rights expressly required by the laws applicable to your purchase remain unaffected by this policy.
Where a legally required right of withdrawal or return applies, the applicable statutory rules will govern the return, including any applicable conditions regarding the condition of the product and return shipping costs.
4. Damaged, Incorrect, or Defective Items
Please inspect your order when it arrives.
If you receive an item that is:
- Damaged during delivery;
- Different from what you ordered; or
- Not functioning as intended,
please contact us at infohushora@use.startmail.com as soon as reasonably possible.
Please include:
- Your order number;
- A description of the issue; and
- Clear photos or video showing the product and the issue.
This information allows us to investigate the problem and resolve it as quickly as possible.
Please do not send an item back without first contacting us and receiving return instructions.
5. Return Authorization
All returns must be authorized by HushOra before being shipped back to us, except where applicable law provides otherwise.
Unauthorized returns may be delayed or may not be processed until we can identify the order and confirm the applicable return procedure.
After your return request has been approved, we will provide you with the applicable return instructions and return address.
Do not send returns to the address shown on your shipping package or to any address obtained from a third party.
6. Condition of Returned Products
When a return is legally permitted or approved by HushOra, the product should be returned with all components and accessories originally included with the order.
Where permitted by applicable law, we may take into account missing components, accessories, or damage caused by handling beyond what is reasonably necessary to inspect the product.
Nothing in this section limits any consumer rights that cannot legally be limited or excluded.
7. Return Shipping Costs
For an approved claim involving a confirmed manufacturing defect or an incorrect item sent by HushOra, HushOra will cover applicable return shipping costs where required by law or otherwise agreed by us.
For legally permitted change-of-mind or other voluntary returns, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.
We do not reimburse additional shipping services, expedited shipping, insurance, customs charges, duties, or other optional shipping expenses unless required by applicable law.
8. Inspection & Resolution
Once we receive a returned product, we may inspect and test it to determine whether the reported issue is covered by this policy.
If the product is found to have a manufacturing defect, we will provide the applicable remedy described above.
If inspection determines that the reported issue was caused by accidental damage, misuse, improper installation, incompatible power supply, unauthorized modification, or another condition excluded from this policy, the claim may be declined, subject to applicable consumer protection laws.
If a claim is declined, we may offer to return the product to the customer at the customer's expense where permitted by law.
9. Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.
Where applicable law establishes a specific refund timeframe, we will comply with that requirement.
10. Exchanges & Replacements
Where a product is confirmed to have a manufacturing defect, we may offer a replacement instead of a refund where permitted by applicable law.
We do not offer direct exchanges for a different product or model unless otherwise stated.
Any statutory repair, replacement, refund, price reduction, or other remedy required by applicable law remains unaffected.
11. Bundles & Multiple-Item Orders
If an order contains multiple products as part of a bundle or promotional offer, any return or refund will be handled in accordance with the terms applicable to that order and the laws applicable to the purchase.
Where a legally permitted return requires the return of a bundle, all applicable items and included accessories may need to be returned together.
12. Statutory Consumer Rights
Nothing in this policy is intended to limit, exclude, or override any consumer rights, guarantees, warranties, remedies, or rights of withdrawal that cannot legally be excluded or limited under the laws applicable to your purchase.
If mandatory consumer protection laws in your country provide you with additional rights, those rights remain unaffected by this policy.
For example, consumers in the European Union generally have a 14-day right of withdrawal for qualifying online purchases, and EU law provides legal protection for faulty goods beyond a voluntary commercial return policy.
13. Contact Us
For return, refund, or product-related questions, please contact:
Email: infohushora@use.startmail.com
Please include your order number whenever contacting us about an existing purchase.